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Biji FAQ — answers to all your questions

Have a question about your account, payments, bonuses, or security? Find your answer below — everything is explained in plain, simple English.

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What would you like to know?

Biji's most frequently asked questions are organized below — just click on whatever you need.

Account & Registration

Everything you need to know about registration, login issues, password resets, and account verification.

Sign Up
Deposits & Withdrawals

Everything you need to know about depositing and withdrawing via bKash, Nagad, Rocket, and bank transfer — including processing times and limits.

View Payments
Bonuses & Offers

Learn how to claim and use welcome bonuses, reload offers, free spins, and cashback rewards.

View Rewards
VIP Program

Find out how VIP points are earned, how tier upgrades work, and what exclusive VIP benefits are available.

View VIP
Mobile App

How to download, install, and use the biji app on Android and iOS.

View App Page
Security & Privacy

Answers to your questions about account security, data privacy, and responsible gaming.

Responsible Gaming
All FAQs

Detailed FAQ

Account & Registration

To register on biji, you'll need an active mobile number or email address and you must be at least 18 years old. Fill in the registration form with your name, mobile number, password, and referral code (if you have one). Your account will be ready in just a few minutes.

No. biji's policy allows each person to hold only one account. Creating multiple accounts may result in all of them being suspended and any accumulated balance being forfeited. Everything you need is available through a single account.

Go to the login page and click the "Forgot password?" link. Enter your registered mobile number or email address and an OTP will be sent to you. Use that code to set a new password. If you run into any issues, email support@biji.click.

Identity verification may be required before you can make a withdrawal. Uploading a copy of your national ID or passport helps speed up the process. This is done to keep your account secure.

Too many incorrect password attempts will temporarily lock your account. Wait 15–30 minutes, then try again. If the account remains locked after that, email support@biji.click with the details.
Deposits & Withdrawals

At Biji, you can deposit via bKash, Nagad, Rocket, or bank transfer. Mobile banking deposits typically reflect in your account within seconds. For more details, Payment Page here.

The minimum deposit on Biji is just ৳200, and you can top up using any mobile banking method available in Bangladesh. Maximum deposit limits vary by payment method — visit the payment page for full details.

Mobile banking withdrawals are typically processed within 15 minutes to 24 hours. Bank transfers may take up to 2–3 business days. Delays can occur if your account hasn't been verified yet.

Wait 5–10 minutes and refresh the page. If the issue persists, email support@biji.click with a screenshot of the transaction. Financial Transactions You can check your transaction status on the page.

The minimum withdrawal on Biji is ৳500. Before withdrawing, make sure your account is verified and any active bonus wagering requirements have been met.
Bonuses & Offers

After registration, a welcome bonus is automatically added on your first deposit. To learn about the bonus amount and terms, Rewards Page Check it out. To receive the bonus, make your deposit while the offer is active.

Every bonus comes with wagering requirements — meaning you need to bet a set multiple of the bonus amount. For example, a ৳1,000 bonus with a 10x wager means you must bet ৳10,000 before any winnings can be withdrawn.

Yes, biji rolls out new offers and promotions every day. Log in to your dashboard and check the Bonus section. Reload bonuses, cashback, free spins, and special event offers come up regularly.

When someone registers and makes a deposit using your referral code or link, you'll earn a bonus. The bonus amount depends on how much the referred person deposits. For more details, On the Rewards page, available.
Games & Betting

Biji offers Live Casino, slots, Sports Betting, cricket betting, lottery, and jackpot games — all accessible from a single account, with thousands of titles to choose from.

Yes, biji's Live Casino features real dealers running the games on camera. Through high-quality video streaming, you can join in real time — just like sitting at a real casino.

You can bet on all major cricket tournaments worldwide, including the Bangladesh national team, IPL, BPL, and the T20 World Cup. With the live betting option, you can even place bets while a match is in progress.

Jackpot winnings are credited directly to your Biji wallet, from where you can withdraw to bKash or Nagad through the standard withdrawal process. Large jackpot payouts may be subject to a verification process. For more details, On the Jackpot page here.
Security & Privacy

Yes, Biji protects all your personal data with SSL encryption and advanced firewalls. Your name, mobile number, and financial details are never shared with any third party. To learn more, Privacy Policy here.

Yes, you can enable 2FA on your Biji account. Go to Account Settings, navigate to the Security section, and turn it on. You'll receive an OTP on your mobile each time you log in, adding a strong extra layer of protection.

Change your password immediately and notify us at support@biji.click. You can also request a temporary account lock if needed. Avoid logging in from unfamiliar devices and stay off public Wi-Fi.

biji takes responsible gaming seriously. Deposit limits, session time controls, and self-exclusion options are all available. To learn more, Responsible Gaming View the page.
VIP Program

VIP points accumulate automatically as you play regularly. Once you hit a set threshold, you move up to the next VIP tier. VIP members enjoy exclusive bonuses, faster withdrawals, and a dedicated account manager. Learn more VIP page here.

How long your VIP points remain valid depends on your current tier. Staying active regularly keeps your points intact. Extended inactivity may cause your points to decrease, so make a habit of logging in and playing consistently.

Yes, VIP members' withdrawal requests are processed on a priority basis. Higher-tier VIPs typically receive their withdrawals within 15 minutes.
Mobile App

On the App page, Go there and download the Android or iOS version. For Android, you'll need to download the APK file and install it manually — make sure to enable "Install from unknown sources" in your phone's settings.

Yes, you can log in to both the app and the website using the same account. Your balance, bonuses, and transaction history stay perfectly synced across both.

First, check that your phone has enough storage space. On Android, make sure the "Unknown sources" permission is enabled. If the issue persists, delete the file and download it again. If it still doesn't work, contact us at support@biji.click.

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Try different keywords or reach out directly at support@biji.click.

Get Direct Help
If you didn't find your answer, get in touch with us
Email Support

Support@biji.click — you'll typically get a reply within 1–3 hours.

Support Hours

Support is available in Bangla 24 hours a day, 7 days a week.

Important Information
Please Note
  • Must be 18 years of age or older
  • One account per mobile number
  • Read the bonus terms carefully before claiming
  • Never share your password
Detailed Guide

Biji FAQ — Complete Guide

Biji is one of Bangladesh's most trusted online gaming platforms. Millions of users play, deposit, and withdraw on biji every day. That said, both new and existing members sometimes have questions — and that's exactly why this FAQ page exists, so you don't have to contact support every time.

The Biji FAQ covers everything from account setup to payments, bonuses, security, VIP benefits, and the mobile app. Every answer is grounded in real experience, so working through them should help you resolve most issues on your own.

Tips

Type a keyword into the search box above — such as "bKash", "password", or "bonus" — and the relevant questions will appear instantly.

Account Registration & Management

Signing up with Biji is quick and easy — just use your mobile number or email to create an account in minutes. Keep in mind that each person is allowed only one account. Creating multiple accounts may result in all of them being permanently suspended.

Use a strong password to keep your account secure, and never share it with anyone. Biji will never call or email you asking for your password — if someone does, it's a scam.

Payments & Transactions

You can deposit instantly on biji via bKash, Nagad, and Rocket. The minimum deposit is ৳200 and withdrawals start from ৳500. For full details on each transaction, Financial Transactions saved on the page.

Withdrawals are typically processed within 15 minutes to 24 hours. If there's a delay, first check that your account verification is complete and that any bonus wagering requirements have been met.

Bonuses & Promotions

Biji regularly offers attractive bonuses for both new and existing members. From welcome bonuses to daily reloads, weekly cashback, and special event bonuses — biji's bonus program is among the best in Bangladesh.

All bonuses come with wagering requirements. Attempting to withdraw before meeting them will result in the bonus being forfeited. Always read the terms before claiming an offer.

  • Welcome Bonus — automatically applied on your first deposit
  • Reload Bonus — a set percentage bonus on every subsequent deposit
  • Cashback — earn a set cashback on your weekly net losses
  • Referral Bonus — refer a friend and earn a bonus
  • VIP Exclusive — special offers for high-tier members

Responsible Gaming

Biji is committed to responsible gaming. We want gaming to be a source of entertainment, not addiction — which is why we offer deposit limits, session time controls, and self-exclusion tools. If you feel your gaming is getting out of hand, please Responsible Gaming Go to the page to set your limits, or contact support.

Please Note

You must be at least 18 years old to play on Biji. No financial transactions are processed without age verification. Please do not let anyone else use your account.

If you have more questions

If you can't find the answer to your question on this Biji FAQ page, email us directly at support@biji.click. Our support team is available 24/7 to assist you in Bangla, and you'll typically receive a response within one to three hours.

Contact

Issue still not resolved?

Our support team is always here for you.

Email Support

Email us at support@biji.click. The more detail you provide about the issue, the faster we can resolve it.

Live Chat

Log in to the website or app and speak with us directly via Live Chat — it's the fastest way to get help.

Terms & Conditions

For the rules on bonuses, withdrawals, and account policies, Terms & Conditions here.

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